Privacy Policy for AppraisalOps LLC
AppraisalOps LLC — 1100 Poydras Street, Suite 2900, New Orleans, LA 70163. Phone: +1 (504) 399-0973. Email: appraisalopswg@gmail.com.
Introduction
This Privacy Policy explains how AppraisalOps LLC ("AppraisalOps," "we," or "us") collects, uses, and protects personal information in connection with our case-management and administrative services for insurance property appraisers and adjusters.
Information We Collect
We collect contact information (name, email, phone number, mailing address, state), case information (claim numbers, policy numbers, carrier documents, photos, estimates), account credentials provided by clients for systems like FileTrac and Xactimate, and technical data (IP address, browser type).
How We Use Information
We use personal data to provide case administration services, communicate with clients about active matters, send invoices and operational updates, comply with legal obligations, and protect our rights. We do not sell personal data. We do not use personal data for unrelated marketing.
SMS / Text Messaging Consent
By providing your phone number, you consent to receive SMS messages from AppraisalOps LLC. Message and data rates may apply. Reply STOP to opt out.
If you provide your phone number and check the SMS consent box on our forms, AppraisalOps LLC may send you text messages regarding active case files, service notifications, scheduling updates, and administrative communications.
- Consent is optional: You are not required to consent to SMS messaging to use our services or submit forms.
- SMS consent is not shared: Your SMS consent and phone number will not be shared with or sold to third parties or affiliates for marketing purposes. We share your information only with our SMS service providers solely for the purpose of delivering messages on our behalf.
- Opt out at any time: You may opt out of SMS messages at any time by replying STOP to any message. You may also email appraisalopswg@gmail.com to request removal.
- Message frequency: Message frequency varies depending on active case activity and service needs.
- Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Help: Reply HELP to any SMS message for assistance, or email appraisalopswg@gmail.com.
Phone Call Consent
If you consent to receive phone calls from AppraisalOps LLC, we may call you regarding active case files, scheduling coordination, service updates, and administrative matters. Consent is optional and may be revoked at any time by emailing appraisalopswg@gmail.com.
How We Share Information
We share personal data only (a) with authorized independent contractors performing services on our behalf under confidentiality agreements; (b) with insurance carriers or opposing appraisers as needed to progress a claim; (c) with service providers (cloud hosting, email, SMS delivery, payment processing) acting under their own privacy obligations; and (d) where required by law. We do not sell personal data. We do not share phone numbers or SMS consent for third-party marketing.
Data Security
We use encryption in transit (HTTPS), encryption at rest, access controls, multi-factor authentication, signed confidentiality agreements with all personnel, and documented incident-response procedures.
Your Rights
Subject to applicable law, you may request access, correction, deletion, or portability of your personal data, object to processing, and withdraw consent. Contact appraisalopswg@gmail.com to exercise these rights.
Data Retention
We retain personal data only as long as necessary to deliver services, satisfy regulatory requirements, and resolve disputes. We securely delete or anonymize data when no longer needed.
Children's Privacy
Our services are not directed to children under 13 and we do not knowingly collect data from children.
Contact Us
Questions about this Privacy Policy: AppraisalOps LLC, 1100 Poydras Street, Suite 2900, New Orleans, LA 70163. Phone: +1 (504) 399-0973. Email: appraisalopswg@gmail.com.